Privacy Policy — Casino Tax Recovery

Casino Tax Recovery (“we,” “us,” or “our”) is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, and safeguard personal information in connection with our tax recovery services.

Information We Collect

We collect personal information that you provide directly to us, including:

• Full name, email address, and phone number
• Mailing address and country of residence
• Passport or government-issued identification (for ITIN applications)
• Casino W-2G withholding documents and tax records
• Banking or payment information for fee collection
• Correspondence and communications with our team

We also collect technical data automatically when you visit our website, including IP address, browser type, pages visited, and referring URL. This data is collected via standard web analytics tools and cookies.

How We Use Your Information

We use your personal information to:

• Assess your eligibility for U.S. casino tax recovery
• Prepare and file IRS Form 1040-NR on your behalf
• Apply for an ITIN (Individual Taxpayer Identification Number) where required
• Communicate with the IRS regarding your refund claim
• Send you status updates throughout the recovery process
• Process fee payments upon successful refund recovery
• Comply with applicable legal obligations

Third Parties

We do not sell, rent, or trade your personal information. We may share information with:

• The Internal Revenue Service (IRS) — as required to process your refund claim
• Authorized IRS Acceptance Agents — for ITIN application processing
• Payment processors — solely for secure collection of our service fee
• Service providers — such as secure document storage, email delivery, and analytics tools, under confidentiality agreements

All third-party service providers are contractually required to handle your information securely and only for the purposes described above.

Cookies

Our website uses cookies and similar tracking technologies to improve user experience and analyze traffic. Types of cookies we use:

• Essential cookies — required for the website to function correctly
• Analytics cookies — help us understand how visitors use the site (e.g. Google Analytics)
• Preference cookies — remember your settings and choices

You may disable cookies through your browser settings. Doing so may affect the functionality of certain features on this site.

Data Security

We implement industry-standard security measures to protect your personal information, including 256-bit SSL encryption for data in transit, secure document storage, and restricted access controls. No transmission over the internet is 100% secure, and we cannot guarantee absolute security. We encourage you to contact us promptly if you believe your information has been compromised.

Your Rights

You have the right to access, correct, or request deletion of your personal information held by Casino Tax Recovery. To exercise these rights, contact us at:

Contact Us

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the revised policy.